You can cancel a payment order at any point prior to it being sent to your bank for processing. This includes payments either in the approved or needs approval stage.
To cancel a payment order
- Login to Modern Treasury
- Find the Payment Order that you need to cancel on the Payments Overview page
- Click the payment to open the respective payment's page
- Click "Actions" in the top right corner
- Click "Cancel" to cancel the payment
Once you click cancel you should see the status immediately update to "Cancelled"
Frequently Asked Questions
Why is the "Cancel" button not visible?
Once a payment is processing, sent, completed, or returned, a cancellation cannot be issued through our platform, as the file has already been submitted to the bank, at which point we will hide the button.
I canceled the wrong payment. Can I undo this?
No, once a payment has been canceled you cannot undo this action. You can however duplicate the payment and send It again.