What is a return?

If your bank is unable to complete an initiated payment order sent via Modern Treasury, that payment order will fail and you will be issued a return message. These messages in Modern Treasury will often include a reason for failure, which you can view under the returns section. 

Understanding the reason why a payment failed will allow you to work with your counterparty to resolve the underlying issue and reinitiate a successful payment. One of the most common reasons for returns is incorrect counterparty information, which is why we recommend that clients take steps to verify payments either through microdeposits or Plaid account verification.